point and new book display; directly ahead, the self-serve checkout units; to the right, more new book display. Where is the circulation desk? There isn't one. Beyond the self-serve checkout units is a single service desk for all forms of customer service. This is the Maricopa "one-desk" service model.
Saturday, June 7, 2008
One Desk Concept at Maricopa
As the customer enters, on the left are the self-serve material return/checkin 
point and new book display; directly ahead, the self-serve checkout units; to the right, more new book display. Where is the circulation desk? There isn't one. Beyond the self-serve checkout units is a single service desk for all forms of customer service. This is the Maricopa "one-desk" service model.
point and new book display; directly ahead, the self-serve checkout units; to the right, more new book display. Where is the circulation desk? There isn't one. Beyond the self-serve checkout units is a single service desk for all forms of customer service. This is the Maricopa "one-desk" service model.
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